USER OPERATION SERVICES

     In line with the vision, strategy and objectives of Kızılay Technology: Within the scope of User Operation Services:

• Meets technical needs of the devices and applications used by our customers in business operations.
• Ensures compliance with operational quality standards to keep services and systems operational 24/7.
• Monitors end-to-end services such as accessibility, performance, prevention and distribution of customer complaints.
• Offers permanent/temporary solutions to problems communicated by customers.
• Monitors all the systems we provide our customers constantly to avoid any disruption.
• Provides remote or on-site support services to our customers with our expert field support teams almost everywhere in Turkey.

Logistics Management

     Our Kızılay Technology Logistics Management team provides procurement, logistics operation and management of all of our customers' IT inventories. We also plan the processes such as stock control, product shipment, product supply and inventory management involved in this process.

Help Desk

     Our Kızılay Technology Help Desk team analyzes the calls sent by the end users regarding the IT operations of the customers within the SLA periods, solves the problem within the scope of support or directs it to other teams that are experts in their field.

     We are at your service to increase end-user satisfaction by reducing the workload of the IT team with our call receiving, call opening, call recording, problem solving, routing, monitoring, measurement and reporting services.

IMPLEMENTATION AND SUPPORT

     Our Kızılay Technology Implementation Support team aims to increase efficiency and uninterruptedly manage business processes with the support service it offers to customers 24/7. Our professional support team, which provides services with different support models, monitors the calls made according to SLA levels with a web-based call management system and effectively meets the support needs of our customers in the first, second and third levels.

Field Support

     Thanks to the innovative services developed by Kızılay Technology for every corner of Turkey, customers are provided with fast and efficient service 24/7 with an experienced technical staff in diagnosing problems that may arise in PC and peripheral units, providing hardware supply and field support service.

Operations Monitoring Center

     With our Kızılay Technology Operation Monitoring Center, we monitor all the systems we support our customers without interruption and take proactive action in case of any failure.